Administrative reform to cover more public services

(ezhejiang.gov.cn) Updated : 2019-07-11


The signs at the Hangzhou East Railway Station indicate directions to different places. [Photo/cztv.com]

East China's Zhejiang province, which has been pushing ahead with its "At Most One Visit" administrative reform strategy since 2016, has begun widening its web and reforming an even greater variety of services.

The province has set its sights on Hangzhou East Station, a large railway hub in East China.


Hangzhou East Station is one of the busiest railway hubs in East China. [Photo provided to ezhejiang.gov.cn]

The reform office of Zhejiang, along with the railway authorities in Hangzhou and Shanghai, invited the China Academy of Art to design a visually friendly guide system at the station. Jiang Yufeng, vice president of the academy, said they organized roadshows to collect suggestions from the public and worked to improve passengers' experience based on their knowledge.

The main purpose during the initial phase of the reform is to make sure people spend as little time as possible at the station, giving them more time to visit tourist attractions.

To achieve this goal, the station upgraded its signs and launched an app allowing passengers to easily retrieve the information they need.


An app for mobile phone users is launched by the Hangzhou East Station offering comprehensive services to passengers. [Photo/cztv.com]

Currently, there are 15 projects in the works at Hangzhou East Station, 11 of which are expected to be completed before year's end.

Another transportation hub in Hangzhou – Xiaoshan International Airport – is also improving public services. Aimed at promoting digital development, the airport will work for ways to shorten unnecessary waiting time.

The reforms that are being carried out at Hangzhou East Station will be applied to other public areas across the province, such as hospitals, schools, shopping malls and metro stations, according to the reform office of Zhejiang.