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Telephone number for safeguarding consumers’ rights when their rights are infringed upon

Apr 2, 2018

Industrial and commercial administration all over China generally set specific consumers' rights hotline to facilitate consumers to complain and safeguard rights.
Consumers can seek compensations from the proprietors of public businesses when they suffer bodily damages

Apr 2, 2018

Proprietors of such public businesses as hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters should honour their obligations in protecting the safety of consumers.
Regulations of claim when consumers’ legitimate rights and interest are infringed upon during their purchase of commodities or receipt of services on online trading platforms

Apr 2, 2018

Consumers whose legitimate rights and interests are infringed upon during their purchase of commodities or receipt of services on online trading platforms may demand compensations from the sellers of the commodities or the providers of the services.
Regulations of claim when consumers’ legitimate rights and interest are infringed upon during their purchase of commodities or receipt of services on online trading platforms at trade fairs or at leased counters

Apr 2, 2018

Regulations of claim when consumers’ legitimate rights and interest are infringed upon during their purchase of commodities or receipt of services on online trading platforms at trade fairs or at leased counters
Double indemnity and punitive damages

Apr 2, 2018

Merchants who provide commodities and services through malicious collusion shall, in accordance with consumers’ requirements, compensate more than consumers’ losses, and the penalty shall be 3 times of the paid amount of the commodity or the service
Regulations of claim when consumers’ legitimate rights and interest are infringed upon by merchants who provide commodities or services by means of false advertising

Apr 2, 2018

Regulations of claim when consumers’ legitimate rights and interest are infringed upon by merchants who provide commodities or services by means of false advertising
Compensations for consumers’ personal injuries on account of commodities or services provided by merchants

Apr 2, 2018

Compensations for consumers’ personal injuries on account of commodities or services provided by merchants
Cases in which consumers may demand merchants for compensation of their mental damage

Apr 2, 2018

In case merchants insult or slander consumers, search the body of consumers, infringe on consumers’ personal freedom or perform other conducts which infringe on consumers personal rights and interests, consumers can demand merchants for mental damage compensation.
If damages of commodities are caused by their own improper use, consumers should not demand merchants for compensation

Apr 2, 2018

If damages of commodities are caused by their own improper use, consumers should not demand merchants for compensation

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